How can we help?
Have a question, found a bug, or want to share an idea? Email us. We read every message and reply as soon as we can.
Help us help you faster
When you write in, these details make it much quicker for us to find the problem:
- Your iPhone model and iOS version (Settings, General, About).
- Your Saktah version, shown at the bottom of Settings in Saktah.
- What happened, what you expected to happen, and the steps that lead to it.
- If an ayah wasn’t recognised, the surah and ayah you were reciting.
- A screenshot or a short screen recording, if you can.
We will never ask for your Apple ID password or payment details. If someone asks for them in our name, please don’t reply.
Common questions
Saktah isn’t hearing my recitation
Check that Saktah can use the microphone in iPhone Settings, Privacy & Security, Microphone. Then recite a little louder and clearer, close to your phone, somewhere quieter. If one ayah still doesn’t register, email us the surah and ayah number.
My apps aren’t locking
Saktah needs Screen Time access to lock apps. Open Saktah, go to Settings, Screen Time Access, and make sure it’s allowed. If your subscription has ended, Saktah pauses locking until you subscribe again.
I don’t get a notification when I open a locked app
Go to iPhone Settings, Notifications, Saktah, and turn on Allow Notifications. Also check that a Focus mode isn’t silencing Saktah.
I used my emergency pass. When do I get another?
You get one emergency pass a day. A new one is ready the next day.
How do I remove an app from the lock?
Open Choose Apps in Saktah and pick the app to remove. Saktah asks you to recite first, the same way it does when you open a locked app.
How do I cancel my subscription?
In Saktah, open Settings and tap Manage Subscription. You can also go to iPhone Settings, tap your name, then Subscriptions. Deleting the app or your account doesn’t cancel the subscription on its own.
I have a new iPhone
Install Saktah and continue with the same Apple ID. If Pro doesn’t show up, tap Restore Purchases in Settings. You may need to choose the apps to lock again, because Screen Time keeps those choices on each device.
How do I delete my account?
In Saktah, go to Settings, Your Profile, Delete Account. If you can’t open the app, email us from the address linked to your account. If you used Apple’s Hide My Email, tell us that in your message.
Ideas and feedback
Saktah gets better because of people who use it. If there’s something you’d like to see, or something that felt wrong, we’d love to hear it.